Dr. Jason Howell and his staff are perfection. I came from another mortenson and seriously such a big difference. I can’t express how grateful I am that I found a great dentist.
All this is after I clearly said I was in pain from my gums.. The cleaning would have soothed the pain somewhat. I have never been to a dentist where they did NOT do a cleaning. This was one big waste of my time.
They got me in quickly but it was downhill from there. I waited around for about 30 minutes to be seen by the dentist, and found out I have 4 cavities and receding gums (Which was what was causing my pain and WHY I made an appointment). Since I am moving out of state in two days, they understandably couldn't fill my cavities before my move. What made me mad was that there were no hygienists available to even clean my teeth?! Even though I had an appointment?? The assistant came back to tell me that and that it would be a while and I said that I could wait but she proceeded to-- basically-- shove me out of the room.
Mortenson is great.. This location is not. They are rude, unprofessional and unorganized. Don't waste your time.
This thing is trash dont know how to do stuff right
I was extremely disappointed at my experience today, and actually am quite angry.. I've been to Mortenson in Jeffersonville before and they are awesome, but this location is just awful and unprofessional.
I went in for a general cleaning, the dental hygienist informed me I needed a deep cleaning based on her evaluation. I knew my insurance did not pay for this and told her no, lets just do a regular cleaning, finances are tight because my husband is in the hospital right now. she informed me her mom was in the hospital! What that had to do with me and my finances I do not know but basically I felt like she was saying she didn't care. She then informed me that if she did a basic cleaning she would lose her dental hygienist license! I told her I would gladly sign a waiver that I declined the deep cleaning after being informed that I had some 4's and a few 5's. She again said no, that she would lose her license. I was very upset by this time and got up crying and left. I had to call my insurance and let them know what had happened so they could not bill for the cleaning the hygienist refused to do. The dentist was never involved in any of this! Worst experience ever!!!
I could not be happier with my experiences as this dental office. I feel comfortable and well taken care of. The facility is very nice and I never have to wait to be called back for my appointment. I can't say enough about Dr. heather Walker and her staff of professionals. 5 Stars
Mortenson Family Dental is a US Dentist based in Louisville, Indiana. Mortenson Family Dental is located at 10640 Dixie Hwy, Louisville, KY 40272, USA.
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